Help and support
We answer in English and Spanish, usually within 48 hours.
Write to us
Email support@wewine.app and tell us what happened. Please never send passwords or payment details.
support@wewine.appCommon questions
Do I need to know about wine?
No. The quiz uses images, food, scents and moods. Follow your instinct; WeWine takes care of the wine part.
How do I keep my result?
After the quiz, create a free account with Apple, Google or your email. Your result is saved to it.
Sign-in doesn't work inside Instagram, WhatsApp or TikTok
Those apps open links in their own browser, where Apple and Google sign-in are blocked. Open the page in Safari or Chrome, or sign in with an email link.
How do refunds work?
App Store purchases are refunded by Apple, through “Report a problem”. For web purchases, write to us and we'll help.
If you need help
In an emergency, call 112. If drinking is affecting you or someone close to you, talk to your doctor or a local support service.